Does your collection agency partner’s conduct and image match your organization’s values?
Does their mission match your expectations of why you retained their services in the first place?
Do their actions and behaviour make business sense?
Case Receivable Management Inc. is dedicated to reducing the financial losses of our clients through the expeditious recovery of their aged receivables and bad debts. By way of negotiations, diplomacy, skill, and respect for the individual it is our mission to mitigate the potential financial losses of our clients while leaving their customers feeling that they have been treated professionally and with dignity.
Should you be experiencing negative changes in the payment behaviour of your customers CASE can help! As a collection agency with offices in Edmonton, Calgary and the GTA we can apply our best professional efforts in order to make your past due accounts receivable a top priority
Recently, a large US-based collection agency (and thus one would assume reasonably savvy), with 11,000 employees worldwide, operating in Canada has apparently gotten it so wrong, so often.
How does this happen; Arrogance? Incompetence? Malicious Intent? Technical Error? Complete disregard for doing ‘the right thing’?
Does it really matter? In addition to such behaviour jeopardizing your corporate reputation it is not possible for a collection agency with such deficiencies to ultimately be any good at maximizing the recoveries of your outstanding receivables… they are deficient, and that’s the bottom line.