Tag: communication

Communicating Effectively Through Cultural Barriers

Should you be experiencing negative changes in the payment behavior of your customers CASE can help! As a collection agency with offices in Edmonton, Calgary and the GTA we can apply our best professional efforts in order to make your past due accounts receivable a top priority. People from different backgrounds send and receive messages…

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Oct/Nov 2010 – Phatic Expressions and Failure

In linguistics, a phatic expression is one whose only function is to perform a social task, as opposed to conveying information. The question “how are you?” is usually an automatic component of a social encounter. If you are like most people, either your reply is a quick one-word answer (eg. “not bad” or “good”) or…

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Collection Notes from the Field

Should you be experiencing negative changes in the payment behavior of your customers CASE can help! As a collection agency with offices in Edmonton, Calgary and the GTA we can apply our best professional efforts in order to make your past due accounts receivable a top priority. There is an old saying in the debt…

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Feb/Mar 2010- Effective Use of Communication

Should you be experiencing negative changes in the payment behavior of your customers CASE can help! As a collection agency with offices in Edmonton, Calgary and the GTA we can apply our best professional efforts in order to make your past due accounts receivable a top priority. An effective communications strategy is a key part…

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June/July 2009 – Debt Collectors: bad cop, good cop

Debt collectors: bad cop, good cop all in one JAMES FUSSELL McClatchey Newspapers KANSAS CITY, MO. There’s a sign in Jim Coy’s otherwise bland office that reads: “God’s last name is not damn.” People come in and they’re upset, and they use profanities,” Coy said. “So we decided to put the sign up.” Debt collection…

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Apr/May 2009 – A/R Strategy Checklist

Should you be experiencing negative changes in the payment behavior of your customers CASE can help! As a collection agency with offices in Edmonton, Calgary and the GTA we can apply our best professional efforts in order to make your past due accounts receivable a top priority. Following is a list of items that once…

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Feb/Mar 2009 – Win in this Economy?

As a collection agency with offices in Edmonton, Calgary and the GTA we are watching with keen interest the unfolding of events with respect to these phenomenon and their impact (or lack thereof) on Canadian credit markets. If you are like many of our clients and prospects, you have started experiencing a higher percentage of…

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Aug/Sept 2008 – Communication

As a collection agency with offices in Edmonton, Calgary and the GTA we recognize that the vast majority of consumers we inevitably end up dealing with are good people, with good intentions that have now simply arrived at the tipping point of having to either try to continue to rob Peter to pay Paul or,…

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