As a collection agency operating in Edmonton, Calgary and the GTA, with integrated collection strategies via email and SMS we are your answer to improving your net-back recoveries from past due customers.
TAKE A LOOK AT THE WORLD AROUND YOU
Successfully opening the lines of communication between yourself and your past due customer is the critical first step in recovery.
Have you ever noticed that the world outside your collection world (friends, family, loved ones) chooses electronic communication over voice communication more and more each year?
We sure have noticed! Our 13 years of data validates the growing importance of electronic communication is not simply just anecdotal.
Why rely on forming an opinion based simply on personal account? Instead rely on facts and research?
THE NUMBERS DON’T LIE
Our data indicates that our success rate is 28.85% higher on accounts with an email address versus those without.
Has your organization made any adjustments to obtain email addresses and additional SMS compatible contact numbers from your customers? If not, why not?
Have you made the necessary adjustments to provide this additional information to your third party collection agency when you assign an account? If not, why not?
WHAT ARE YOU GOING TO DO ABOUT IT?
Can your third party collection agency confirm they have a significantly higher success rate on accounts with email addresses versus those without? If not, perhaps you should question your vendors level of commitment to innovate in a changing world. In addition, expect a non-innovative collection agency to give you excuses such as how the quality of your customer has diminished while they bark louder and more often into your customers voicemails to no avail. A busy fool is still a fool. Similarly, expect your collection agency to continue to provide you with declining returns as time goes on.